our router has restarted and we want to know what caused this. which command can we use to find out?

Troubleshooting network problems in Windows

If you tin can't get email, scan the spider web, or stream music, chances are you're not connected to your network and can't get onto the internet. To prepare the problem, hither are some things you tin can endeavour.

Things to try first

Attempt these things first to help you ready or narrow down the connection problem.

• Make sure Wi‑Fi is turned on. Select the "No internet connectedness" icon on the correct side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sureAirplane mode is turned off.

• Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, come across if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they endeavour to connect to it. If information technology saysConnected underneath the network name, selectDisconnect, wait a moment, then selectConnect again.

• Effort connecting to a network on a dissimilar frequency ring. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These volition announced equally divide networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a two.four GHz network and a 5 GHz network, try connecting to the other network. To acquire more than well-nigh the differences between 2.four GHz networks and five GHz networks, check out Wi-Fi problems and your home layout.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

• Run the Network troubleshooter. The Network troubleshooter can help diagnose and gear up common connection problems.

To run the Network troubleshooter

1. Select theStart button, and so blazon settings. SelectSettings>Organization > Troubleshoot > Other troubleshooters.

2. UnderOther, selectNetwork Adapter > Run.

3. Follow the steps in the troubleshooter and come across if that fixes the problem.

• Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP).

  When y'all practise this, everyone that is connected to your Wi-Fi network will exist temporarily disconnected. The steps y'all accept to restart your modem and router can vary, but here are the general steps.

Note:If you accept a cable modem/Wi-Fi router combo device, yous simply need to follow the steps for the single device.

1. Unplug the power cable for the router from the ability source.

2. Unplug the power cable for the modem from the power source.

   Some modems have a backup bombardment. If yous unplug the modem and lights stay on, remove the battery from the modem.

3. Wait at least 30 seconds or and so.

   If you had to remove the bombardment from the modem, put it back in.

4. Plug the modem back into the power source. The lights on the modem will blink. Await for them to end blinking.

5. Plug your router back into the power source.

   Await a few minutes for the modem and router to fully ability on. You tin can commonly tell when they're prepare past looking at the status lights on the 2 devices.

6. On your PC, try to connect once again.

Connection problems tin be due to a variety of reasons—issues with the website, your device, the Wi-Fi router, modem, or your Isp (ISP). Endeavor the following steps to help narrow down the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the correct side of the taskbar, visit a unlike website. If the website opens, there might be a trouble with the specific website. If you can't connect to another website, go to the next step.

2. On another laptop or phone, try to connect to the aforementioned network. If you lot can connect, the source of the trouble is probable due to your device—go to the department Network troubleshooting on your device. If you can't connect to the network on any device, continue to the next step.

3. Check to see if at that place is a trouble with the connection to your Wi-Fi router. Do this by using a ping exam.

   1. Select Search on the taskbar, typeCommand prompt. TheCommand Prompt button will announced. To the correct of it, selectRun every bit administrator >Yes.

   2. At the command prompt, typeipconfig, and so selectEnter. Look for the name of your Wi-Fi network within the results, so find the IP address listed next toDefault gateway for that Wi-Fi network.  Write down that accost if you demand to.For case:  192.168.1.1

   3. At the prompt, typeping <DefaultGateway> then selectEnter.For example, typeping 192.168.1.1 and selectEnter. The results should be something like this:

• Reply from 192.168.one.one: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you run into results like this and are getting a answer, then y'all take a connexion to your Wi-Fi router, then there might be a problem with your modem or ISP. Contact your ISP or bank check online on another device (if you can) to see if in that location's a service outage.

If the results of the ping exam betoken that you are non getting a reply from the router, attempt connecting your PC directly to your modem by using an Ethernet cablevision (if yous can). If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure y'all've installed the latest firmware and come across the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS customer resolver cache:

1. Select Search on the taskbar, typeCommand prompt. TheControl Prompt push button will appear. To the correct of information technology, selectRun every bit administrator>Yes.

2. At the command prompt, run the post-obit commands in the listed society, and and then check to encounter if that fixes your connection problem:

   • Typenetsh winsock reset and select Enter.

   • Blazonnetsh int ip reset and selectEnter.

   • Typeipconfig /release and selectEnter.

   • Typeipconfig /renew and selectEnter.

   • Typeipconfig /flushdns and selectEnter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, endeavor to uninstall the network adapter driver, then restart your computer. Windows volition automatically install the latest commuter. Consider this arroyo if your network connection stopped working properly after a recent update.

Before uninstalling, make certain you accept drivers available as a backup. Visit the PC manufacturer's website and download the latest network adapter driver from at that place. If your PC can't connect to the internet, yous'll need to download a driver on a different PC and save it to a USB flash bulldoze so you tin can install the commuter on your PC. You'll need to know the PC manufacturer and model proper name or number.

1. Select Search on the taskbar, typeDevice Manager, and so selectDevice Manager from the listing of results.

2. AggrandizeNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, printing and hold (or right-click), then selectUninstall device > theAttempt to remove the commuter for this device check box >Uninstall.

4. After uninstalling the driver, select theStartbutton >Ability  >Restart.

Later on your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection trouble. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If y'all lost your network connection immediately after upgrading to or updating Windows 11, it'south possible that the current commuter for your network adapter was designed for a previous version of Windows. To check, endeavor temporarily uninstalling the recent Windows Update:

1. Select theStart  push button, then enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.

2. Select the most recent update, then selectUninstall.

If uninstalling the most recent update restores your network connection, check to see if an updated commuter is available:

1. Select Search on the taskbar, typeDevice Managing director, and so selectDevice Manager from the list of results.

2. ExpandNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, printing and hold (or right-click), then selectUpdate commuter > Search automatically for updated driver software, then follow the instructions.

4. After installing the updated driver, select theStartbutton >Power> Restart if you're asked to restart, and see if that fixes the connection issue.

If Windows can't find a new commuter for your network adapter, visit the PC manufacturer's website and download the latest network adapter commuter from at that place. You'll need to know the PC manufacturer and model name or number.

Do one of the post-obit:

• If you couldn't download and install a newer network adapter commuter, hide the update that's causing yous to lose your network connection. To learn how to hide updates, see Hide Windows Updates or driver updates.

• If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To exercise this, select theKickoff button, then enter settings. SelectSettings>Windows Update > Check for updates.

Use network reset

Using network reset should be the last pace you endeavor. Consider using it if the steps in a higher place don't help to get you connected.

This can help solve connection problems you might take after upgrading from Windows 10 to Windows 11. Information technology tin as well help to fix the trouble where you can connect to the cyberspace, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set up to the defaults.

1. Select theStart button, and then enter settings. SelectSettings>Network & internet  >Advanced network settings > Network reset.
   Open Network & Internet Status settings

2. On theNetwork reset screen, selectReset now >Yes to confirm.

Wait for your PC to restart, and meet if that fixes the problem.

Notes:

• Subsequently using network reset, you might need to reinstall and ready other networking software you might be using, such equally VPN client software or virtual switches from Hyper‑5 (if you're using that or other network virtualization software).

• Network reset might set each i of your known network connections to a public network contour. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which tin can help brand your PC more than secure. Withal, if your PC is used for file or printer sharing, yous'll need to make your PC discoverable over again by setting it to utilise a private network profile. To do this, select theStart button, then enter settings. SelectSettings>Network & internet >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connexion you want to modify. UnderNetwork contour type, selectIndividual.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might take different advanced settings you can change based on your network environment or connectedness preferences.

Check the Wireless Manner setting for your network adapter and brand sure it matches the capabilities of the network you're trying to connect to. If it doesn't friction match, yous won't be able to connect, and the network might not announced in the list of available networks. The Wireless Manner will often be fix to Machine or something similar by default, which enables connection for every kind of network that'due south supported.

To discover the wireless mode setting

1. In Device Manager, selectNetwork adapters, and then double-click the network adapter name.

2. Select theAdvanced tab and look for aWireless Way setting. Make sure it's set to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi contour to salve the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, fundamental, network name (SSID), and so on. If you can't connect to a Wi-Fi network that you lot could connect to earlier, information technology's possible that the network settings might have changed or the profile is corrupted.

To fix this, remove (or "forget") the network connection, then reconnect to the network. When you lot forget a network connectedness, it removes the Wi-Fi network profile from your PC.

To forget a network

1. Select theStart button, and then enter settings. SelectSettings>Network & internet.

2. SelectWi-Fi, then selectManage known networks.

3. Select the network y'all want to forget, then selectForget.

Afterwards, select the Wi-Fi icon on the taskbar and endeavor to reconnect to the network to renew the network connection.

Cheque your habitation layout

Your Wi-Fi network might exist affected by the network's frequency band, channel congestion, and/or indicate strength.  For more info, see Wi-Fi problems and your home layout.

Check for additional symptoms for the "No cyberspace connection" icon.

At that place may be additional troubleshooting steps you tin can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they hateful.

Related topics

• Setting up a wireless network

• How to find your wireless network password

• Analyze the wireless network written report

• Wi-Fi tools and apps

• Make a Wi-Fi network public or private in Windows

Things to effort offset

Try these things first to assist you fix or narrow down the connexion trouble.

• Make sure Wi‑Fi is turned on. Select the "No cyberspace connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Besides, make sure Airplane mode is turned off.

  

• Subsequently, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network proper name, select Disconnect, look a moment, and then select Connect again.

• Try connecting to a network on a dissimilar frequency band. Many consumer Wi-Fi routers circulate at two different network frequency bands:  2.4 GHz and 5 GHz. These will appear equally separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a five GHz network, attempt connecting to the other network. To acquire more nearly the differences betwixt 2.4 GHz networks and 5 GHz networks, cheque out Wi-Fi problems and your home layout.

• Brand sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it'southward on.)

• Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems.

To run the Network troubleshooter

1. Select the Start button >Settings > Network & Net > Status.
   Open Network & Internet Status settings

2. Under Alter your network settings, select Network troubleshooter.

3. Follow the steps in the troubleshooter, and encounter if that fixes the trouble.

• Restart your modem and wireless router. This helps create a new connection to your isp (ISP).

  
  When you lot exercise this, anybody that is continued to your Wi-Fi network will be temporarily asunder. The steps you lot accept to restart your modem and router can vary, but here are the general steps. (Note: If y'all have a cable modem/Wi-Fi router combo device, y'all but need to follow the steps for the single device.)

  1. Unplug the ability cablevision for the router from the power source.

  2. Unplug the power cable for the modem from the power source.

     Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.

  3. Expect at to the lowest degree 30 seconds or then.

     If you had to remove the battery from the modem, put it back in.

  4. Plug the modem dorsum into the power source. The lights on the modem volition glimmer. Look for them to stop blinking.

  5. Plug your router dorsum into the power source.

     Wait a few minutes for the modem and router to fully power on. You can usually tell when they're gear up past looking at the status lights on the two devices.

  6. On your PC, try to connect again.

Connection problems tin can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Isp (Internet access provider). Try the following steps to help narrow down the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the right side of the taskbar, visit a unlike website. If the website opens, at that place might be a problem with the specific website. If you can't connect to another website, go to the side by side step.

2. On another laptop or telephone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If yous tin't connect to the network on any device, continue to the next step.

3. Check to come across if there is a problem with the connectedness to your Wi-Fi router.  Practise this by using a ping test.

   1. In the search box on the taskbar, blazon Command prompt. The Control Prompt button will appear. To the right of it, select Run as administrator > Yep.

   2. At the command prompt, type ipconfig, and and then select Enter. Expect for the proper name of your Wi-Fi network inside the results, and then find the IP address listed next to Default gateway for that Wi-Fi network.  Write downwardly that address if you need to. For example:  192.168.one.1

   3. At the prompt, blazon ping <DefaultGateway> and and then select Enter. For example, type ping 192.168.1.1 and select Enter. The results should exist something like this:

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.i: bytes=32 time=5ms TTL=64

• Reply from 192.168.i.1: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.one: Packets: Sent = four, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you see results like this and are getting a reply, so you have a connectedness to your Wi-Fi router, so there might be a problem with your modem or ISP. Contact your ISP or bank check online on some other device (if you tin) to run across if there's a service outage.

If the results of the ping test indicate that y'all are not getting a reply from the router, try connecting your PC direct to your modem by using an Ethernet cable (if you can). If you tin connect to the internet using an Ethernet cable, it confirms the connexion problem is due to the Wi-Fi router. Make certain y'all've installed the latest firmware and see the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

1. In the search box on the taskbar, type Control prompt. The Command Prompt push button will announced. To the right of it, select Run as administrator > Yes.

2. At the command prompt, run the post-obit commands in the listed social club, and so bank check to see if that fixes your connectedness problem:

   • Type netsh winsock reset and select Enter.

   • Type netsh int ip reset and select Enter.

   • Type ipconfig /release and select Enter.

   • Blazon ipconfig /renew and select Enter.

   • Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, try to uninstall the network adapter driver, so restart your computer. Windows will automatically install the latest driver. Consider this arroyo if your network connexion stopped working properly afterward a contempo update.

Before uninstalling, brand sure you have drivers available as a backup. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a commuter on a different PC and relieve it to a USB flash drive so you can install the driver on your PC. You'll demand to know the PC manufacturer and model name or number.

1. In the search box on the taskbar, type Device Manager, and and then select Device Manager from the listing of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, press and hold (or right-click), and and then selectUninstall device > theAttempt to remove the driver software for this device check box >Uninstall.

4. Later on uninstalling the driver, select the Get-go push > Power > Restart.

   After your PC restarts, Windows volition automatically look for and install the network adapter driver. Check to encounter if that fixes your connectedness problem. If Windows doesn't automatically install a driver, endeavor to install the fill-in commuter you saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connection immediately later on upgrading or updating Windows 10, information technology'due south possible that the electric current driver for your network adapter was designed for a previous version of Windows. To bank check, endeavour temporarily uninstalling the recent Windows Update:

1. Select the Start button, then select Settings  > Update & Security > Windows Update > View update history > Uninstall updates.

2. Select the most recent update, and so select Uninstall.

If uninstalling the about recent update restores your network connectedness, check to meet if an updated driver is bachelor:

1. In the search box on the taskbar, type Device Manager, and then select Device Director from the list of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, select Update driver > Search automatically for updated driver software, and so follow the instructions.

4. After installing the updated driver, select the Start button > Ability > Restart if you're asked to restart, and see if that fixes the connection event.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer'due south website and download the latest network adapter driver from in that location. You'll need to know the PC manufacturer and model name or number.

Do ane of the post-obit:

• If you couldn't download and install a newer network adapter driver, hibernate the update that's causing you to lose your network connection. To learn how to hibernate updates, see Hide Windows Updates or driver updates.

• If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To practise this, select the Beginning push button, then select Settings  > Update & Security > Windows Update > Cheque for updates.

Use network reset

Using network reset should be the last step you try. Consider using it if the steps above don't assistance to get you connected.

This can help solve connection problems you might accept after upgrading from a previous version of Windows to Windows 10. Information technology can also assist to fix the problem where y'all tin can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you lot have installed and the settings for them. Later on your PC restarts, whatever network adapters are reinstalled, and the settings for them are set to the defaults.

Annotation:To use network reset, your PC must be running Windows 10 Version 1607 or after. To run across which version of Windows 10 your device is currently running, select the Start push button, then select Settings > System > Virtually.

1. Select the Start push, then select Settings  > Network & Internet > Status > Network reset.
   Open up Network & Internet Status settings

2. On the Network reset screen, select Reset at present > Aye to confirm.

   Wait for your PC to restart, and see if that fixes the problem.

Notes:

• After using network reset, you might demand to reinstall and fix up other networking software you lot might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).

• Network reset might fix each one of your known network connections to a public network contour. In a public network contour, your PC is not discoverable to other PCs and devices on the network, which can assist make your PC more secure. However, if your PC is used for file or printer sharing, yous'll need to make your PC discoverable again by setting it to use a individual network profile. To practise this, select the Kickoff push, then select Settings > Network & Net > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connection yous desire to change > Backdrop. Under Network profile, selectIndividual.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might have different advanced settings you lot can change based on your network environment or connection preferences.

Check the Wireless Way setting for your network adapter and brand sure information technology matches the capabilities of the network you lot're trying to connect to. If information technology doesn't match, you won't exist able to connect, and the network might non appear in the list of available networks. The Wireless Mode will often exist prepare to Motorcar or something similar by default, which enables connection for every kind of network that'south supported.

To discover the wireless mode setting

1. In Device Manager, select Network adapters, and and so double-click the network adapter proper noun.

2. Select the Advanced tab and look for a Wireless Manner setting. Make sure it'south fix to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network proper noun (SSID), and so on. If you can't connect to a Wi-Fi network that you could connect to earlier, it's possible that the network settings might have changed or the profile is corrupted.

To set this, remove (or "forget") the network connection, and so reconnect to the network. When you forget a network connection, it removes the Wi-Fi network profile from your PC.

To forget a network

1. Select the Wi-Fi network  icon on the correct side of the taskbar, then select Network & Cyberspace settings.

2. Select Wi-Fi , then select Manage known networks.

3. Select the network you want to forget, then select Forget.

Afterward, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection.

Check your habitation layout

Your Wi-Fi network might exist affected by the network's frequency band, channel congestion, and/or point strength.  For more info, come across Wi-Fi bug and your home layout.

Check for additional symptoms for the "No internet connection" icon

There may be additional troubleshooting steps you can endeavour, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they mean.

Related topics

• Setting upwardly a wireless network

• How to notice your wireless network countersign

• Analyze the wireless network written report

• Wi-Fi tools and apps

• Brand a Wi-Fi network public or private in Windows 10

• Make sure Wi-Fi is turned on.

  1. Swipe in from the correct edge of the screen, selectSettings, then select theNetwork icon.

  2. Turn onWi-Fi.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator lite usually shows when it's on.)

• Brand sure your PC isn't in airplane manner.

  1. Swipe in from the correct edge of the screen, selectSettings, and so select theNetwork icon.

  2. Turn offAirplane mode.

• Move closer to the router or access point if you tin can.

• If you don't see the network name at all, the router or access point might non be set up to broadcast the network name. In this case, you'll demand to connect to it manually.

  1. Swipe in from the correct edge of the screen, then selectSettings.

  2. Select theNetwork icon, and and so selectHidden network.

  3. Type the network name and selectSide by side.

  4. Type the password and selectNext.

  5. Follow whatever additional instructions to get connected.

• The network volition be added to your listing of networks and will be available to connect to when your computer is in range of the network. To connect to the network, follow these steps:

  1. OpenConnect to a Network by selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, and then blazon the network information. The network volition be added to your list of networks and will be available to connect to in the future when your computer is in range of the network..

Let Windows try to assist you set the problem. Effort running the Network troubleshooter to see if it can diagnose and fix the trouble.

Select theShowtime button, start typingNetwork issues, and so selectIdentify and repair network problems in the list.

The Network Troubleshooter (mentioned in a higher place) can aid diagnose and fix common connection bug. After using that, try running the network commands below because the combination of doing these two things tin help you get continued.

If your problem isn't fixed after running the Network troubleshooter, effort to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Flush and reset the DNS client resolver cache.

Here's how to run networking commands in a command prompt:

1. Select the Get-go  button, start typing cmd, right-click Control Prompt in the list, select Run equally Ambassador, and then select Yes.

2. At the command prompt, run the following commands in the listed order and and so bank check to see if that fixes your connection problem:

   • Type netsh winsock reset and printing Enter.

   • Type netsh int ip reset and press Enter.

   • Type ipconfig /release and press Enter.

   • Blazon ipconfig /renew and press Enter.

   • Type ipconfig /flushdns and press Enter.

This helps create a new connectedness to your Cyberspace service provider (ISP). When y'all exercise this, everyone that is connected to your Wi-Fi network will exist temporarily disconnected.

The steps yous take to restart your modem and router can vary, but here are the general steps:

1. Unplug the ability cablevision for the router from the power source.

2. Unplug the power cable for the modem from the power source.

   Some modems have a backup bombardment. So if you unplug the modem and lights stay on, remove the battery from the modem.

3. Wait at least thirty seconds or so.

   If you had to remove the battery from the modem, put it back in.

4. Plug the modem dorsum into the power source. The lights on the modem will glimmer. Await for them to stop blinking.

5. Plug your router back into the power source.

   Look a few minutes for the modem and router to fully power on. You tin can usually tell when they're ready by looking at the status lights on the two devices.

6. On your PC, effort to connect again.

Make certain it's not a problem with your cable modem or Net service provider (ISP). If it is, contact your ISP.

1. Select the Start  push, outset typing cmd, right-click Command Prompt in the list, select Run as Ambassador, and and so select Yes.

2. At the command prompt, type ipconfig.

   Await for the IP address listed side by side to Default gateway. Write down that address if you lot need to. For example, 192.168.one.one.

3. At the prompt, type ping <Default gateway> and press Enter. For example, blazon ping 192.168.1.1 and printing Enter.

   The effect should be something similar this:

   Answer from 192.168.one.i: bytes=32 time=5ms TTL=64
   Reply from 192.168.one.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.one: bytes=32 fourth dimension=5ms TTL=64
   Reply from 192.168.ane.1: bytes=32 time=5ms TTL=64
   Ping statistics for 192.168.one.ane: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and you run across results similar to the results to a higher place, just y'all can't connect to the Internet on your PC, there may be a problem with your modem or Internet service provider (Isp).

If you're still having problem connecting to a network, it might exist related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically find and gear up some issues. This troubleshooter will disable and re-enable the adapter, and try some other common repairs.

  Select the Outset  button, start typing Troubleshooting, and then select Troubleshooting in the list. Select View all>Network Adapter.

• Update the network adapter commuter. An outdated or incompatible network adapter commuter can cause connexion issues. Check to see if an updated driver is bachelor.

  1. Select the Start  button, starting time typing Device Manager, and then select information technology in the list.

  2. In Device Director, selectNetwork adapters, right-click your adapter, and then select Backdrop.

  3. Select the Driver tab, and then select Update Commuter.

  4. Select Search automatically for updated driver software.

If Windows can't notice a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC tin't connect to the Internet, you'll need to download a driver on a different PC and relieve information technology to a USB wink drive and so you tin install the driver on your PC. Yous'll need to know the PC manufacturer and model name or number.

Here are some things to check and endeavor with your router if you're at home and having trouble getting connected.

• If you don't see the network name, sign in to your router and check to see if it's prepare to broadcast the network name.

  1. Connect your PC to your router using an Ethernet cablevision.

  2. Open your web browser and type the IP address for your wireless router. (For example, 192.168.1.ane or 172.sixteen.0.0—bank check the documentation for your router to find the default IP address.)

  3. Sign in with your user name and countersign, then make sure an pick labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.

• Check to encounter if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If it does, you'll need to add the MAC accost for your PC to the access list on your router earlier you can connect.

  1. Select the Start button. Start typing cmdand right-click Command Prompt in the list. Select Run as Administrator, and then select Yes.

  2. At the command prompt, type ipconfig /all.

     Write down the accost that appears next toPhysical Address for your wireless network adapter. This is the accost yous'll need to add to the access list on your router.

  To add the MAC accost to the access list on your router:

  1. Open up your spider web browser and blazon the IP accost for your wireless router. (For case, 192.168.1.ane or 172.16.0.0—check the documentation for your router to observe the default IP address.)

  2. Sign in with your user proper name and countersign, then expect for a setting that says MAC Address Filter or something similar.

  3. Add together the MAC address you wrote downward for your PC to the access list and salvage your changes.

  On your PC, effort to connect to the Wi-Fi network again.

• Make certain Wi-Fi is turned on.

  1. On a laptop, open Windows Mobility Centre by selecting the Get-go push button so selectingCommand Panel>Mobile PC>Windows Mobility Eye.

  2. Expect in theWireless Networkdepartment. If Wi-Fi is on, the push should sayTurn wireless off.

• Make certain the physical Wi‑Fi switch on your laptop is turned on. (An indicator light commonly shows when information technology's on.)

• Check and make sure your PC isn't in airplane mode.

• Move closer to the router or access point if you lot can.

• If yous don't see the network name at all, the router or admission point might not be set to broadcast the network name. In this case, you'll demand to connect to it manually.

  1. Open Manage Wireless Networks by selecting theKickoff button, and and so selectingControl Panel. In the search box, blazonwireless and and then selectManage wireless networks.

  2. SelectAdd, and so selectManually create a network profile.

  3. Type the network information.

  4. If you want Windows to automatically connect when the network is in range, select theShowtime this connectedness automatically bank check box.

  5. Select theConnect even if the network is not broadcasting check box, selectNext, and and then selectShut.

• The network will be added to your list of networks and volition be available to connect to when your computer is in range of the network. To connect to the network, follow these steps:

  1. OpenConnect to a Network past selecting the network icon in the notification expanse.

  2. SelectUnnamed Network, selectConnect, and and then blazon the network information. The network will be added to your listing of networks and volition be available to connect to in the future when your estimator is in range of the network..

Let Windows try to help you prepare the problem. Try running the Network troubleshooter to meet if it can diagnose and fix the problem.

Open up the Network troubleshooter by right-clicking the network icon in the notification area and then selectingTroubleshoot issues.

The Network Troubleshooter (mentioned in a higher place) can aid diagnose and fix common connection problems. Afterward using that, endeavor running the network commands below because the combination of doing these 2 things tin aid you go connected.

If your trouble isn't stock-still after running the Network troubleshooter, try to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Flush and reset the DNS client resolver enshroud.

Hither'due south how to run networking commands in a control prompt:

1. Select theKickoff button . Type cmd in the search box, correct-click cmd in the list, select Run every bit administrator, and then select Yep.

2. At the control prompt, run the post-obit commands in the listed social club and then cheque to meet if that fixes your connection trouble:

   • Type netsh winsock reset and press Enter.

   • Type netsh int ip reset and printing Enter.

   • Type ipconfig /release and printing Enter.

   • Blazon ipconfig /renew and press Enter.

   • Blazon ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet access provider (ISP). When you do this, everyone that is connected to your Wi-Fi network volition exist temporarily disconnected.

The steps you lot take to restart your modem and router tin vary, but here are the general steps:

1. Unplug the power cable for the router from the power source.

2. Unplug the ability cable for the modem from the ability source.

   Some modems have a fill-in battery. So if you unplug the modem and lights stay on, remove the battery from the modem.

3. Expect at to the lowest degree 30 seconds or so.

   If you had to remove the battery from the modem, put it back in.

4. Plug the modem back into the power source. The lights on the modem will blink. Expect for them to cease blinking.

5. Plug your router back into the power source.

   Expect a few minutes for the modem and router to fully power on. Y'all can normally tell when they're ready by looking at the status lights on the ii devices.

6. On your PC, try to connect again.

Make sure information technology's not a problem with your cable modem or Internet service provider (Internet access provider). If it is, contact your Internet access provider.

1. Select the Start button . Blazon cmd in the search box, correct-click cmd in the listing, select Run equally administrator, and then select Yes.

2. At the command prompt, blazon ipconfig.

   Look for the IP accost listed next to Default gateway. Write downwardly that address if you need to. For example, 192.168.1.1.

3. At the prompt, type ping <Default gateway> and printing Enter. For example, type ping 192.168.1.1 and press Enter.

   The result should be something similar this:

   Reply from 192.168.one.i: bytes=32 time=5ms TTL=64
   Reply from 192.168.ane.one: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.one: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.ane: bytes=32 fourth dimension=5ms TTL=64
   Ping statistics for 192.168.i.one: Packets: Sent = iv, Received = four, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and y'all see results similar to the results to a higher place, but you can't connect to the Net on your PC, there may exist a problem with your modem or Isp (Isp).

If you're still having trouble connecting to a network, it might be related to your network adapter.

• Attempt using the Network Adapter troubleshooter to automatically detect and ready some bug. This troubleshooter volition disable and re-enable the adapter, and try another common repairs.

  Open the Network Adapter troubleshooter by selecting the Start push so selecting Control Panel. In the search box, type troubleshooter and then select Troubleshooting>View all >Network Adapter.

• Update the network adapter commuter. An outdated or incompatible network adapter commuter can cause connexion problems. Bank check to see if an updated driver is available.

  1. Open Device Manager by selecting the Start push , selecting Control Panel, selecting System and Security, so, under Organisation, selecting Device Manager . If yous're prompted for an administrator password or confirmation, type the countersign or provide confirmation.

  2. In Device Director, selectNetwork adapters, right-click your adapter, and then select Backdrop.

  3. Select the Driver tab, so select Update Driver.

  4. Select Search automatically for updated driver software.

If Windows tin can't observe a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll need to download a driver on a different PC and salvage it to a USB wink drive so you can install the driver on your PC. You'll need to know the PC manufacturer and model name or number.

Here are some things to check and endeavour with your router if yous're at home and having trouble getting connected.

• If you don't encounter the network name, sign in to your router and check to encounter if information technology's gear up to broadcast the network name.

  1. Connect your PC to your router using an Ethernet cable.

  2. Open your web browser and type the IP address for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—cheque the documentation for your router to find the default IP address.)

  3. Sign in with your user name and countersign, then brand sure an option labeled Enable SSID Circulate, Wireless SSID broadcast, or something similar is turned on. This setting is oftentimes on a Wireless Settings page.

• Cheque to see if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If it does, you'll need to add the MAC address for your PC to the admission list on your router before you can connect.

  1. Select the Kickoff push button. Blazon cmd in the search box and correct-click cmd in the listing. Select Run equally administrator, and and then select Yes.

  2. At the command prompt, blazon ipconfig /all.

     Write down the address that appears side by side toPhysical Address for your wireless network adapter. This is the address yous'll need to add to the access listing on your router.

  To add the MAC accost to the access list on your router:

  1. Open your web browser and blazon the IP address for your wireless router. (For example, 192.168.i.1 or 172.sixteen.0.0—check the documentation for your router to observe the default IP address.)

  2. Sign in with your user name and password, then look for a setting that says MAC Address Filter or something like.

  3. Add the MAC address you wrote downwardly for your PC to the admission listing and relieve your changes.

  On your PC, try to connect to the Wi-Fi network once more.

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Source: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

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